Frequent asked questions
What is the HomeNet service provided be ONE?
The HomeNet service is a service that provides high-speed Internet for your home via 4G network.
How can I activate the HomeNet service?
Go to ONE stores network to activate the HomeNet service.
What do I need to use the HomeNet service?
To use HomeNET service you should have a Wi-Fi device that is connected with a SIM Card which provides internet service through One 4G network.
How can I activate the HomeNet service?
Once you get the device from the One store representative, you should turn it on at the address where you want to use the service. Once you connect to this device by twisting the name of Wi-Fi (Wi-Fi Name) and the password (Wi-Fi password) located on the bottom of the device, you can use the HomeNet service.
What is the zone activation page?
To use the HomeNet service, you must first activate it at the address where you want to use it. After you have connected to HomeNet's Wi-Fi and you have opened a website from Google Chrome, Mozilla, Safari, etc. from your device, will appear a page where you can activate the address you are located, to use the service. On this page, click “Activate zone”. Be Careful! Do not activate the service at an address where you do not want to use it.
Where can I use Homenet Service?
You can use the service all over the country, even where it is not possible to have a physical cable connection by other operators that offer Internet service.
What are HomeNet Addon bundles?
You can use the service all over the country, even where it is not possible to have a physical cable connection by other operators that offer Internet service.
What is the address change?
Change of address is a change of current location to a second address where you want to use the service. The service at the second address is activated for free and simply, just like the first address activation, by clicking “activate area” on the website that will appear on the screen of the device connected to Wi-Fi. You can use 3 other addresses in addition to the two main addresses, by paying 300 ALL for each additional address.
I do not have an internet connection?
Make sure that you are connected to the device and that the SIM card is correctly placed in the device, as well as you have confirmed the activation of the area on the corresponding page that will appear. If the problem persists, contact 142 from a One number.
Internet speed is slow?
Make sure that you are connected to the device and that the SIM card is correctly placed in the device as well as you have confirmed the activation of the area on the corresponding page that will appear. If the problem persists, contact 142 from a One number.
Internet speed is low?
One reason for this may be the consumption of the amount of high-speed internet. In this case you can activate an additional package for maximum speed.
Technical details of the 4G device
The ZTE MF296R HomeNet device, with 4G technology, offers download speeds of up to 300 Mbps and upload speeds of up to 50 Mbps, supporting all One network frequencies. It enables stable connection for up to 64 users simultaneously and offers support for two Wi-Fi bands: 2.4 GHz and 5 GHz. The device also includes 4 ports. The ZTE MF296R HomeNet device, with 4G technology, offers download speeds of up to 300 Mbps and upload speeds of up to 50 Mbps, supporting all One network frequencies. It enables stable connection for up to 64 users simultaneously and offers support for two Wi-Fi bands: 2.4 GHz and 5 GHz. The device also includes 4 LAN ports and comes with an external antenna with a 3-meter cable.